inCharge Intelligence
Help Shape the Future of Operational Intelligence for Direct Payments
Co-designing the future of operational intelligence for direct payments.
inCharge is already used every day by families and their support teams across the UK and Ireland to coordinate and manage self-directed care.
Through features such as the Daily Diary, Scheduling and About Me, the platform creates a single source of truth for everyone supporting the individual: improving communication, continuity of care and reducing administrative burden for families.
As local authorities face increasing demand, financial pressures and growing reporting requirements, access to timely, meaningful operational intelligence has never been more important.
inCharge helps put personalised care into practice. Now we're working with local authorities to better evidence its impact.
We're inviting expressions of interest from a small number of local authorities in England to become Reference Partners for inCharge Intelligence - a new operational intelligence capability being developed on top of the established inCharge platform.
Because families use inCharge as part of everyday life, the platform generates a unique, real-time picture of how direct payments are being used and how support is impacting people's lives. inCharge Intelligence transforms this day-to-day information into practical operational and strategic insight to support better decision-making.
Why Become a Reference Partner?
As a Reference Partner you'll have the opportunity to:
Help shape practical solutions to real operational challenges.
Ensure the intelligence reflects local authority workflows and reporting requirements.
Influence the future direction of the platform.
Gain early insight into emerging functionality.
Work alongside a team with extensive lived experience of self-directed support and a proven track record in co-design.
Join a small group of pioneering local authorities helping define the future of operational intelligence for direct payments.
You can choose how you'd like to participate based on your current priorities and available capacity.
Option 1 – Operational Intelligence for Social Work & Self-Directed Support Teams
Helping frontline teams reduce administration, improve oversight and strengthen support planning and direct payment reviews.
Together we're exploring how intelligent summaries and operational insight can help:
Reduce preparation and follow-up time for reviews.
Improve continuity of information between reviews.
Strengthen oversight of direct payment usage.
Identify opportunities for earlier intervention.
Improve operational efficiency for social work and self-directed support teams.
Discovery Partner
A light-touch opportunity to help shape priorities, workflows and reporting requirements.
Commitment
Two 30-minute discovery conversations.
No ongoing commitment.
Design & Pilot Partner
Work alongside the inCharge team to co-design, test and evaluate the solution in practice.
Commitment
Approximately four months.
One collaborative meeting each month.
Flexible around your team's availability.
Option 2 – Commissioner Intelligence
Helping commissioners and service leaders better understand direct payment performance, outcomes and impact.
Areas we're exploring include:
ASCOF reporting.
CQC Assurance.
Care Act evidence.
Quality-of-life outcomes.
Population-level insight.
Service performance.
Preventative approaches.
Opportunities for cost avoidance.
Better informed commissioning decisions.
Strategic Discovery Partner
Help define the intelligence, dashboards and reporting that matter most to commissioners.
Commitment
Three 45-minute workshops.
No ongoing commitment.
Strategic Design & Pilot Partner
Work alongside us to co-design and evaluate dashboards, reporting and AI-generated insights before wider rollout.
Commitment
Approximately four months.
One collaborative meeting each month.
Flexible around your team's availability.
Our Approach
Co-design has been central to inCharge from day one.
The platform has been shaped through extensive collaboration with people drawing on care and support, family carers, personal assistants, providers and sector leaders, underpinned by lived experience of direct payments.
This approach has enabled us to build technology that addresses real-world challenges while remaining firmly grounded in person-centred practice.
We're now applying that same proven co-design methodology to the development of inCharge Intelligence.
Supported by the ONEHEALTH AI Accelerator
inCharge has been selected to participate in the ONEHEALTH AI Accelerator, bringing together researchers from Queen's University Belfast, Atlantic Technological University, University College Cork and University of Galway.
Together, we're exploring how AI can unlock meaningful operational insight from information that already exists within the inCharge platform, helping local authorities make better use of the information already being generated through everyday care.
Express Your Interest
Whether your priority is improving operational efficiency for social work and self-directed support teams, strengthening direct payment reviews, or developing better intelligence for commissioning and performance, we'd love to work with you.
As a Reference Partner, you can choose the area and the level of commitment that best aligns with your current priorities and available resources.