inCharge App
Confidently coordinate and self-direct care, in one secure place.
Self-directed care works best when everyone has the information they need. inCharge documents real life needs for the person, reduces overwhelm for families, enables continuity for support staff, and helps councils evidence personalised care - all in real-time.
App features
About
A living record of the person's preferences, needs, routines and life goals - so they don't have to retell their story every time support changes.
About - An overview of who the person is and what matters most to them
Detailed sections:
Likes and Dislikes
Communication and Behaviour (preferred communication style, understanding, behaviours)
Medical Information
In Case of Emergency
Important Contacts
Free-text format - Lives don't fit into preset boxes, so the profile allows description in people's own words.
Edit controls with role-based permissions - Assign co-admins to control who can update the About and Team Schedule.
Daily Diary
Real-time handovers where anyone in the team can record what happened, what worked, and what to watch for - so no one has to guess what happened earlier.
Real-time publishing - Entries appear immediately for everyone on the team
Structured questions guide staff to record -
How was the day?
Activities and notable experiences
Mood
What the team should know for tomorrow
Photos - Add images from the day
Notifications – Reminds the team to read the diary ahead of their shift or time together, and complete it after
Smart notifications - Care and support staff only get alerts when they're scheduled to work
Historical record - Check-in with the platform at any time
Team Schedule
Clear visibility of who's working when, with automatic hour tracking and structured communication in one place - so coordination stays simple even when support changes.
Team members and roles - Everyone listed with their role
Co-admin assignment - Control who can update the Team Schedule and About sections
Weekly schedule view - See who's working when at a glance
Automatic hour tallying - Hours are tracked automatically from the schedule
Easy editing - Update the schedule quickly as things change
Shift notifications - Remind coordinators to update the schedule and care and support staff to check ahead of their shift
Team coordination - Structured communication replacing everyday tools
Security and Access
Secure sign-in - Email verification process
Unique team codes - Each team has its own secure access code
Fast authentication - Uses phone features for speedy sign-in
Auto log-out - Added security feature for inactive sessions
Permission controls - Limit who can edit About and Team Schedule with co-admin features
GDPR compliant – Privacy by design
General app features
Person-centred & family-focused - Built from lived experience
Co-designed - Developed in partnership with families, PAs, and social care stakeholders
Cloud-based & responsive - Works across all devices – mobile, tablet, desktop
Multiple users, one team - Supports entire care and support teams in one digital space
Mobile-optimised - Designed for use on the go
